Sales Enquiries Call 020 8911 0311   Bentalls, Basildon, Essex SS14 3BY



Terms & Conditions
The following terms and conditions apply to all transactions on this site.

Product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists or been gathered from public-domain sources. Our intention is to ensure that all information on the website should be as accurate and up to date as possible. We cannot guarantee the reliability or the accuracy of the information contained within the site. Actions taken by the user of the website are the responsibility of the individual. Images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites.



Our Pricing

In the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.
All prices and charges on this site are in UK pounds sterling and VAT at 20% but exclude delivery charges.
We are entitled to make adjustments to prices to take account of any increase in our supplier's prices or the imposition of any taxes or duties.




In Stock: The item is in stock and available for delivery.

Special Order: This item is specially ordered at the request of the customer from the manufacturer and usually supplied to us within 7 to 10 working days but may take longer due to the nature of the item and Manufacture.

Pre-order: The item is on order and is expected into our warehouse when the item is available. We cannot accept pre-orders unless it is stated on the listing.



Payments Accepted

When you shop at PRCDIRECT via our website, all your financial transactions are entirely secure. We only use online payment services from Sagepay, Paypal and Amazon Payments for card payments, who process the transaction and then notify us of authorization. Your personal credit card details are not disclosed to us or stored so you don’t need to worry about your details falling into the wrong hands.

All prices are in UK pounds sterling and are inclusive of VAT at the current rate. Secure payments can be made in the following:



Additionally, we also ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.


All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we have the right to cancel the order.

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.



Delivery Service

Delivery prices quoted are for UK mainland delivery only excluding the Scottish Highlands. We reserve the right not to deliver items to certain areas due to their size or fragile nature. Please contact us prior to delivery as an extra delivery charge may occur. The delivery charge is calculated once you have entered your postcode in the Basket Page on our website.

Please note delivery can only be made to the cardholders address for security.

In the unlikely event that we are unable to fulfill an order due to stock availability or if an item or group of items becomes damaged in transit, we cannot offer any means of compensation. 

This is also applicable in circumstances where an order is delayed before dispatch when we are awaiting to receive stock from our suppliers or after good/s have been dispatched where an order needs to be rescheduled for another delivery date due to an unforeseen predicament. 



Extended Warranty

For your peace of mind, we offer excellent value extended Consumer warranties from Retracare and Domestic & General for a total of up to 5 years cover. The premiums for these warranties can be found on our product pages and an added benefit is the inclusion of accidental damage. You are covered by an insurance policy operated by Retracare. For terms and conditions on the Extended Warranties please click here.

Please note retracare warranty's only covers consumers and not commercial use.



At PRC we appreciate the importance of good Customer Service and want you to feel confident when you buy from us.

All products supplied are covered by the terms and conditions of the manufacturer's guarantee for a minimum of 12 months (unless otherwise specified) from the date of purchase. In the unlikely event that you need to report a faulty or damaged product please contact our Customer Services Department.




Product Guarantee

The manufacturer guarantees all purchases for a period of 12 months unless stated, from the date of invoice. The guarantee excludes faults caused by accident, neglect or misuse by the customer. In addition, routine maintenance (cleaning of dirty audio/video heads etc), consumables (styli, plug fuses, cables, batteries, etc), cosmetic damage and tuning of channels are not covered. The full cost of service will be charged if no fault is found with your product.

If your product should fail within this period, our Customer Service Department will provide you contact details to contact the manufacturer directly to book a repair, either in your home (for non-portable products on UK mainland) or by a return to the manufacturer's authorised service agents. 



Cancellations & Returns

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days after receipt of the products which you may notify us in writing, by email ([email protected]) of your intention to cancel the sale contract and return the goods. Returned goods not complying with this will be rejected and returned to you at your cost.




Returning an Online Purchase


During 14 days period (Online)
Following the delivery of your order, you may request an exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice at your own cost.

We Can collect
If you wish us to collect any items please note that there is no fixed charge for collections as this is very much dependant on size, distance and type of the goods.
Please call Customer Service Department on 020 8911 0350 for a collection quote. Alternatively, you may choose your own form of the insured courier at your own cost.

Goods must be re-packaged as received
If you have opened the box to examine the product it must be re-packaged with reasonable care in order to prevent any damage in transit back to us. All components and accessories must be returned.

Any ‘Free' Items
Any cashback or Free items that is given or supplied with the products must also be returned.

Hygiene Reasons
Headphones, earphones and personal care items would not be covered under this return policy due to hygiene reasons. 

Re-stocking Fee
There may also be a re-stocking fee of up to 20% applied for any items which have been opened. If you wish to discuss any of your options with us please give us a call so we can confirm these with you.


Returning an Instore Purchase

During 14 days period
Purchased in-store can be returned within 14 days of purchase as long as it's still in it's original, unopened packaging.

After 14 Days Period
Unwanted items cannot be return in-store after or Online after 14 days of purchase, nor can you return items that have been used.
We will not accept returns of the following items; Recording Media which have been opened (CDs, DVDs or Minidiscs)

Any ‘Free' Items
Any cashback or Free items that is given or supplied with the products must also be returned.

Hygiene Reasons
Headphones, earphones and personal care items would not be covered under this return policy due to hygiene reasons. 

Re-stocking Fee
There may also be a re-stocking fee of up to 20% applied for any items which have been opened. If you wish to discuss any of your options with us please give us a call so we can confirm these with you.



Special Orders

Goods which were advertised as 'SPECIAL ORDER' and specially ordered from the manufacturer for a customer's bespoke order.

PRC Direct WILL NOT accept cancellation of any orders where the item(s) purchased are not normally held in stock but have been SPECIFICALLY ORDERED at the request of the customer.

A RESTOCKING FEE will be applicable in such circumstances.



Price Promise

At Prcdirect We always aim to give our customers the very best prices, that's why we continually monitor our prices to keep ahead of our competitors.

This takes time due to prices changing constantly and it is therefore impractical for us to always offer the best prices.

However, if you find the same product cheaper, supplied by a UK authorised dealer, brand new, boxed and in stock, WE WILL TRY to match or beat their price prior to purchase.

This excludes any grey imports, Discontinued Models and Ex Display items. Unfortunately, we're unable to offer price matching for products purchased on finance, or if you have used a discount code.



Terms of Promise

  • We must be able to verify the competitor's price online or written quotation from competitor's store.

  • The product must be brand new, boxed and in stock

  • Price Promise only valid against products from authorised UK Dealers

  • Price Promise excludes any grey imports, Discontinued Models and Ex Display items.

  • Price Promise excludes the use of Discount codes, Cashback offers

  • Price Promise excludes purchases bought on finance or ‘Buy now, pay later

  • Price match only applies to the time of purchase and not after the sale has been completed

  • Price match excludes money back or matching the difference after purchase been made

  • We do not price match Amazon, Ebay or Onbuy



Data Production Act

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.


- We will not e-mail you in the future unless you have given us your consent.
- We will not pass your e-mail address to other trusted traders unless you agree.
- The type of information we will collect about you includes:
- Your name
- Address
- Phone number
- Email address
- Credits/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information, which we hold, will be held securely in accordance with our internal security policy. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.


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