Sales Enquires 020 8911 0311

 

 

Delivery Options and Costing

Delivery prices quoted are for UK mainland delivery only excluding the Scottish Highlands. We reserve the right not to deliver items to certain areas due to their size or fragile nature. Please contact us prior to delivery as an extra delivery charge may occur.

 

Basket Page
To obtain the exact delivery options or charge to your area, please enter your postcode in the Basket Page. Certain postcodes fall outside of the delivery range, you will need to contact us on 020 8911 0311 to obtain a quote.

 

Standard Delivery - Varies but most single items are offered with FREE delivery.
Dispatched within 5 to 7 working days (excluding Saturday & Bank Holidays)

Express Delivery - Additional cost (see Basket Page)
Dispatched within 3 to 5 working days (excluding Saturday & Bank Holidays)

Premium Delivery - Additional cost (see Basket Page)
Choose a specific delivery date that suits you (excluding Saturday & Bank Holidays)

Saturday Delivery - Additional cost (see Basket Page)
Orders must be placed before 1:00 pm on Friday to guarantee Saturday Delivery

 

Delivery Exclusions:

l    We do not offer any timed delivery services
l    We do not offer any service to remove doors (American styles fridge freezers)
l    We cannot leave your items with a neighbour, porch or garage (Signed upon delivery required)
l    We can only deliver to the card holders address and signed for by consignee

Important, when ordering any large American Style Fridge Freezer or a Range cooker to please make sure there is sufficient clearance for the item to go through your door by measuring width, height and depth before ordering (we do not remove any doors)

 


 

Courier Services
The couriers we use are DPD, Panther and DX, we also have some items that may be delivered directly from the manufacturer and their chosen courier. In the vast majority of cases the courier companies we will contact you to advise of a delivery window (A.M / P.M). We do not offer timed deliveries.

 

Point of Delivery
Delivery can only be made to the Cardholders Address for security, At the point of delivery you will be required to sign for the goods and will be asked for prof of consignee

If you have ordered a large TV (55 inches screen size and above) or large appliance (washer, dishwasher, refrigeration, cooker etc.), at the point of delivery you MUST unpack the goods and check for any physical damage. Any physical damages have to be noted on the driver’s delivery note before leaving and PRC must be notified by email immediately to service@prcdirect.co.uk. If any physical damages are reported after the delivery and not noted on the driver’s delivery note, the customer will be responsible and PRC will NOT accept any returns. Therefore, it is very important you unpack the goods and check for any physical damages at the time of delivery. The driver can assist you to unpack the goods if required.

Please note it is very important upon ordering a large American Style Fridge Freezer or a Range cooker to make sure there is sufficient clearance for the item to go through your door by measuring width, height and depth before ordering.

 

Damage in transit
In the unlikely event that your product appears lost or is damaged in transit please contact us immediately via email service@prcdirect.co.uk or telephone our Customer Service Department on 020 8911 0350. It will be your responsibility to inform us of any damages within 3 days of receipt of goods, as we need to inform the couriers used. Couriers will not accept claims made after 3 days. If goods returned under this clause are found to be perfect and in full working order they will be returned to you and an administration fee will be charged along with the cost of carriage to your credit card account. This does not affect your statutory rights as a consumer.

We strongly recommend you keep the original packing in case you have any reason to return your purchase. The reason for this is couriers will not pick up items unless they are packed adequately in the original packaging. Alternative packaging will be sufficient as long as it provides the same protection to the goods. Furthermore, when returning goods to the manufacturers they also insist on products being returned with all the original packaging otherwise they may reject the product. This will limit the amount of damage a product could endure through transportation.

 

Delivery Attempt
Orders will be delivered on our behalf by one of our couriers and made between 8.00am - 5.30pm Monday - Friday.

If a delivery attempt has failed, other than the Couriers error, a failed delivery charge will occur. This is excluded if goods are refused, as there were obvious signs of damage through transit. This does not affect the consumer's statutory rights.

If you change or ask the delivery company to send to another address, PRC is not responsible if the parcel goes missing or been signed by someone else, PRC contract is insured to only deliver to the cardholder's address.

The customer must ensure that on all deliveries that there is a clear unrestricted passage for products to pass through. Heavy bulky goods such as fridge freezers or washing machines will only be delivered to the first entry point of the premises. Goods will not be passed through your residence/business unless there is clear access and the customer agrees that there is no liability held against the retailer for any walls/floors or fixtures or fittings that may be damaged. You can request the delivery drivers to assist you to move the goods to the point of rest at your own risk.

In the unlikely event that we are unable to fulfill an order due to stock availability or if an item or group of items becomes damaged in transit, we cannot offer any means of compensation.

This is also applicable in circumstances where an order is delayed before dispatch when we are awaiting to receive stock from our suppliers or after good/s have been dispatched where an order needs to be rescheduled for another delivery date due to an unforeseen predicament

 

Availability & Delays
On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. We will inform the customer of a tentative delivery date. If the customer agrees to wait for delivery, we will keep the customer updated on the progress of their order. If the goods are not delivered within the agreed timescale, the customer will have the right to cancel the order and we will refund any money paid by you for the goods. Orders will be delivered on our behalf by one of our couriers and made between 8.00am - 5.30pm Monday - Friday.

Our courier companies are not insured to enter your house/premises and will, therefore, require your help (or another recipient) in handling any order in excess of 25kgs (generally televisions). Our couriers will only deliver goods to the ground floor. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by a delay in delivering goods if we were not responsible for the delay.

 

Fraud Prevention & Security
Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible. We have additional procedures in place to ensure our customers are protected from online fraud. You may, therefore, be contacted before your delivery date so that these checks can be fully carried out. We may place orders temporarily on hold if we are not able to reach you so please ensure suitable telephone number(s) are provided.

 

 

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